FAQs – Bag Religion

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How Do I know Your Items are authentic?

At Bag Religion, we have a zero tolerance policy for counterfeit items. Authenticity is at the core of our business. We offer a Lifetime Money-Back Authenticity Guarantee on all our items, so you can be confident about your purchase through us.

Bag Religion's Three Step Authentication Process:

Step 1- All luxury items are rigorously inspected by our in-house authenticity specialists.

Step 2 - In case of any doubts, we have also partnered with reputable third party authentication companies for additional feedback.

Step 3 - We proudly offer you an extra layer of protection through the use of an Entrupy* Machine.

*The Entrupy machine is an electronic device that analyzes material surfaces with up to a 260X magnitude of precision and then cross references a data bank composed of millions of microscopic images of comparable items. With a built-in network effect supported by Artificial Intelligence and Machine Learning technology, the Entrupy authentication system improves it's accuracy with each scan. The number of times fakes have slipped through the system is less than 0.1%.

Does bag religion have a physical location?

Bag Religion is a Canadian-based global e-commerce retailer. We don't operate a showroom or walk-in location. To ensure our clients feel confident in their purchases, we are dedicated to displaying our merchandise with complete transparency, ensuring that clients receive exactly what they see online.

We offer worldwide shipping for online purchases, as well as a local white-glove courier service for consignment pickups within the GTA.

Can I reserve an item on Bag Religion?

All items are sold on a first come first serve basis. This allows individuals in our fashion community an equal opportunity to purchase our one-of-a-kind-items.

AM I ABLE TO ARRANGE A VIEWING?

As an e-commerce business, we commit ourselves to describing our merchandise with the utmost transparency. Each listing includes a detailed description along with several photos to highlight any feature(s) and/or flaw(s) that may be present.

We encourage and welcome any product specific questions and look forward to hearing from you soon!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We offer multiple payment options for your convenience:

- Visa and MasterCard are accepted for direct payments at checkout.
- If you prefer E-transfer, please contact us for the necessary information.

Additionally, we provide in-house installment layaway payments via E-transfer. (Feel free to reach out to us for more details on this option.) Alternatively, you can choose installment payments through Afterpay or Affirm at checkout, allowing you to spread the cost of your purchase over time.

Please note that all prices are in Canadian Dollars, and exchange rates may vary depending on your chosen payment method and the time of purchase.

DO YOU OFFER PAYMENT PLANS?

We provide flexible installment plan options to suit your needs.

Our interest-free, in-house layaway plan requires an initial 30% deposit, with the remaining balance collected bi-weekly over a 4-6 week period. Payments for this option must be made via e-transfer. Your item will be shipped once the full payment is received. If you're interested in this option, please contact us at info@bagreligion.com, and we'll send you a detailed breakdown.

Alternatively, if you prefer a longer payment term, during checkout, you'll have the option to select either Affirm or Afterpay as a payment method to enjoy flexible installment plans:

For our Canadian customers, we're excited to introduce 'buy now, pay later' installment payment plans through Affirm. Simply select Affirm as your payment method at checkout and receive instant approval. Please note that interest may apply depending on the terms of your Affirm plan.

For our North American shoppers, we offer an interest-free installment plan through Afterpay for orders under $2000.

DOES BAG RELIGION CHARGE TAX?

All purchases made in Canada will be charged their respective provincial sales tax rates. International buyers may be subject to additional import customs/duties/tax fees, in accordance with the governing import and export laws. Exchange rates will vary with currency rates at the time of purchase.

HOW WELL DO YOUR PHOTOS AND DESCRIPTIONS REPRESENT THE ACTUAL PRODUCT?

At Bag Religion, we prioritize transparency and accuracy when showcasing the condition of our items. All photos provided are taken to faithfully depict the current state of each product. We ensure that any wear and tear marks, scratches, or discolourations are visible in our images.

In addition to visual representations, we make every effort to describe any flaws present on the item in our product descriptions. Alongside the description, you'll also find visual representations of the item's interior, exterior, and hardware conditions, displayed on a sliding scale for easy reference.

Below is a breakdown of our Condition Chart to guide you in understanding the level of wear and tear associated with each item:

Flawless: This piece is in pristine condition, with no memories of anyone before you. It may have been handled for listings and photos.

Excellent: This piece may have been worn once or twice, showing minor signs of wear upon close inspection or missing its original paperwork. An item in this rating will have a condition score of approximately 9/10.


Great: This piece may have been out on the town a handful of times, but it’s ready for the next adventure. The item may have a small blemish such as a scuff or dent, visible only to the expert eye. An item in this rating will have a condition score of approximately 8.5/10.

Very Good: This piece has more than one imperfection, yet it meets our high standards when it comes to condition. An item in this rating will have a condition score of approximately 8/10.

Pre-loved: Having been well-loved and worn, this item bears visible signs of its previous journey, such as staining, scratches, or alterations not matching the original condition. However, it retains its charm and meets our standards for quality. It typically rates at 7/10 on our condition scale.

We encourage our customers to review these descriptions and examine the provided images carefully before making a purchase.

It's important to note that the majority of our items are pre-owned, and unless explicitly stated otherwise, they may not be in flawless condition. We hope this information provides clarity and reassurance as you explore our collection of pre-loved treasures. If you have any further questions or require assistance, please don't hesitate to reach out to our team.

CAN I MAKE AN OFFER?

Instead of accepting offers, we regularly treat you with timed price reductions. Keep an eye out for those delightful surprises by checking back from time to time!

WHAT IF I DON'T SEE THE BAG I WANT IN YOUR INVENTORY?

We offer a wait list service where you can add your name and desired item to the list and someone on our team will reach out to you if we come across your item. Click here to add your item to the wait list.

We’d love to help you source your dream bag! Contact us with your specifications, and we will spring into action. You can expect us to find your designer item within 4-6 weeks.

We request a $200 deposit to begin our sourcing process. This deposit will go towards the total value of your bag and is non-refundable once we start.

How does layaway work?

Exciting news! Alongside Affirm and Paybright layaway options, Bag Religion presents an extra-special interest-free layaway service, just for you! We believe in making luxury accessible, so for items over $500, you can opt for our convenient in-house layaway plan.

When you find your perfect piece, you have the choice to pay in full or put it on layaway with just a 30% deposit. Select either a 4 or 6-week layaway term to suit your needs.

Your layaway journey kicks off from the date of your first deposit. After that, your remaining balance is split into manageable bi-weekly payments. Once your item is paid in full, we'll whisk it straight to your doorstep!

Once that initial deposit is made: after a 24-hour grace period, layaway orders become final sale, non-refundable, and non-transferable. We accept E-transfer and wire transfer options for deposits.

While on layaway, your purchase won't be eligible for additional promotions, online discounts, gift cards, or coupons.

For those special purchases over $5000, we're flexible with layaway terms. Have questions? Reach out to us at info@bagreligion.com—we're here to make your luxury dreams come true!

What if I want to cancel my layaway plan?

You have 24 hours to receive a full refund after making your initial 30% deposit. Due to the consignment nature of our business, after this grace period, consignors are paid for their item in full. Given that the item had been made unavailable to other buyers during the duration of the layaway period, Bag Religion will retain in full all deposits made on a canceled layaway. Please review the item details and description carefully before making your layaway purchase.

What if I pay off the item in full before the end of the layaway period?

If you pay off the item in full before the end of the layaway period, you'll get your luxury item sooner! We ship out all completed orders within 2-5 days after payment completion, excluding weekends.

What if I started a layaway plan for one product, but now I want something else?

For every layaway order made, we allow one transfer request with a 15% restocking fee. All additional deposits can be transferred to your new desired item.

Can I extend my layaway period?

We understand that circumstances may change. Should you require a longer term for your layaway, please do not hesitate to contact us. Requests will be assessed on a case by case basis. For outstanding balances of $4000 and under, a weekly $100 “oops” fee will apply over a maximum of 4 months if you should require your layaway time to be extended. Outstanding balances exceeding $4000 will incur a weekly “oops” fee of 10% of the total outstanding balance over a time extension that will be granted at the company’s discretion.

What if I don’t complete payment for my item before the end of the layaway term?

Any layaway not paid in full by the end of the layaway plan period will result in the cancellation of your order and the loss of your deposits.

What kind of items do you accept?

Bag Religion is only accepting pre-owned luxury bags at the moment. We make exceptions for designer clothes and jewelry, but have stopped taking in designer shoes. All items must have a condition of 7/10 and higher. Please contact us if you have any questions!

How do I consign or sell my items with Bag Religion?

You can submit your consignment form here. If you are located in Toronto, you can schedule an appointment via phone or email to come into the office and show us your item in person.

What would be my expected payout?

What You Get According to Selling Price:

You get 85%- $6501 and up

You get 80%- $2501 to $6500

You get 70%- $1001 to $2500

You get 60%- $501 to $1000

You get 50%- $500 or less

What do I do after Bag Religion has my item?

Nothing! Just sit back and relax while we take care of everything for you. Inspecting and pricing, promoting and selling, Bag Religion works hard to ensure that your item(s) gets sold.

How do I get my item(s) to you?

Once we agree on the consignment terms, its time to get your item(s) to us! Here are three ways you can do so:

SHIP IT

You can ship your item(s) to our consignment drop off location in Toronto. We will refund you $20 to cover your cost of shipping once your item(s) sells.

DROP OFF APPOINTMENT

Want to drop off your item(s) in person? Simply contact us to schedule a drop off appointment during our office hours from Monday to Friday between 9:00am to 5:00pm. Bag Religion requires a 24-hour advance notice for drop off appointments.

Scheduled Drop Off

Address:147 Liberty
StreetToronto, ON
M6K 3G3

CONCIERGE SERVICE

Want to consign from the comfort of your home? Bag Religion offers a hassle-free pickup service for all sellers in the GTA area for a flat fee of $25. Your personal concierge will collect your item(s) and safely transport them to our facility. If you have 5 items or more, or if the total value of your item(s) exceed $10,000, we will pick up your item(s) at no cost.

My product is real. Why do I have to go through the inspection phase?

Our inspection phase is integral to our business beliefs and we take it very seriously. All items available online are 100% guaranteed to be a genuine product, and we cannot guarantee it until we inspect ever item that we sell.

What if my item is found to be counterfeit?

If, by any chance, that an item is found to be counterfeit during the inspection phase, it will be the seller’s/consignor’s responsibility to pay the authentication fee of $25 per counterfeit item and any other fees associated with returning the item(s) back to the consignor. This includes handling fees and incoming and outgoing shipping.

What if I no longer wish to sell my items?

All items sold to Bag Religion, belongs to Bag Religion. You will be required to sign a contract for transfer of ownership before accepting our offer. All sales will be final after deals are completed and contracts are signed

What if I no longer wish to consign my item(s) with Bag Religion?

Please contact us immediately so we can get your item(s) shipped back to you. Chances are, we have already prepared your item(s) for re-sale. Therefore, a $60 restocking fee will be incurred per item. You will be responsible for any incoming and outgoing shipping fees and any applicable handling fees.

Can I pick up/drop off an item in person?

Of course! Just schedule an appointment via phone or email and we will be happy to assist you. All appointments must be scheduled at least 24 hours prior.

How do you market my item?

We are an e-commerce platform therefore, our service is our online store. Your product is listed in the store ready to be purchased. We have constant marketing campaigns running to push traffic to our website. This includes marketing via social media platforms and other outlets. We have various tools at our disposal and we ensure that your item reach its optimal exposure within our immediate network and beyond.

Do I have to reduce the price of my item for it to sell?

At Bag Religion we are determined to get you the highest payout for your item, therefore we will not recommend a reduction unless we feel that it is absolutely necessary. Some items are more desirable than others, therefore they sell faster. Typically items sell within the 90 day time frame of the consignment contract. If you would like a quicker sale, we recommend a slight price drop to stimulate interest and excitement of our clientele.

What are your shipping policies?

To avoid fraud, Bag Religion will ship only to the address associated with your paypal or credit card account.

Shipping prices will be calculated based on location.

Items $1000 and under will be calculated by weight.

Express Shipping (2-3 days) is available at a flat rate of $45 and Priority (1-2 days) is $70.

Within the United States, we offer Expedited Shipping through FedEx for $45, and express for $60.

We do not currently offer International Shipping at checkout, but we may make special arrangements at our discretion.

Customs Duties

Bag Religion is not responsible for fees associated with import duties or taxes after a shipment has been made.

It is recommended that you are familiar with the cost of customs in your country before purchasing from Bag Religion. You may be charged by customs when your product arrives or when you collect it. These charges are applied after the item is shipped by Bag Religion, and are not associated with your purchase. These charges are not under Bag Religion’s control, please contact your countrys customs office for further inquiries.

Inquire further via info@bagreligion.com

What are your delivery times?

Items will be shipped out approximately 3 to 10 business days of payment clearance. Credit Card or Paybright payments may take up to 2-3 business days for clearance. Please note that the approximate time frame may be affected by external circumstances which are out of our control. Parcels are dispatched between Monday and Friday, excluding weekends and holidays.

How does insurance and tracking work?

Once we’ve shipped your order, we’ll send you an email with a tracking number so you can start the countdown. Lost or stolen property after we’ve shipped your item are at the fault of the postal service and beyond our limits of responsibility.

As a registered business, all items sold through Bag Religion are properly labeled and insured. Bag Religion does not mark items below their value or declare them as gifts.

Can I cancel my order?

Due to the consignment nature of our business, all deposits and payments are forwarded to the consigner at the time of sale to initiate the processing of your order. Following this, orders are STRICTLY non-refundable and all sales are final.

I have received the item, but now I’ve changed my mind. Can I still return the item?

As a consignment business, we pay our clients the moment their item sells. Because of this, we are not able to issue refunds. With that being said, we want you to be absolutely thrilled with your purchase.

Please contact us at info@bagreligion.com if you are unhappy with your item.

Who will be responsible for my return shipping fees?

In the event that Bag Religion agrees to issue a refund, the buyer will be responsible for BOTH the return and incoming shipping cost.

What if the item was lost or stolen during shipment?

It is imperative that the parcel is shipped with insurance that covers the full price of the item and a tracking number. Bag Religion will not be held responsible for your lost item resulting in the loss of your refund.

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